Frequently asked questions

How do I sign up? Do I need my school email?

You'll need an email address (used for verification, receipts, and account recovery), your matric number, and your university - plus proof of enrolment (an ID card, course registration form, or registration clearance) and a quick selfie as part of registration.

How long does account approval take?

An administrator reviews every new registration, including the uploaded ID and selfie, before the account is approved. This is a manual review, so turnaround depends on how quickly your school's admin team responds.

What if my registration is rejected - can I try again?

Yes. You'll be shown the reason your administrator gave for the rejection, and you can register again with corrected information.

I'm a Lecturer - how is my account different from a student's?

Lecturer accounts go through the same pending-approval review but unlock a different set of tools once approved - course and attendance management instead of a student's registration and reminders view.

Do I need to register for my courses before Academics shows anything useful?

Yes - attendance, reminders, and points are all tied to the courses you've registered for, so registering for your courses first is what makes the rest of Academics populate.

What data does UniHub collect about me?

Your name, matric number, university, email, a photo ID and selfie for verification, and your activity on the platform - transactions, requests, and attendance where relevant.

Where is my data stored?

Your account data lives in a managed database, and anything you upload for verification (ID photo, selfie) sits in a private, access-controlled file store - never publicly accessible.

Who can see my personal information?

Your verification documents are only visible to administrators reviewing your account. Other students see your username, not your real name, on comments and posts.